Shipping policy

We are excited to deliver your order! This policy outlines how we ship both local and international orders.

Processing and Handling:

  • Allow [1-2] business days for your order to be processed and packed after it is placed, this is to allow for smoother deliveries and better customer service

Shipping Methods and Costs:

Local Orders:

  • We offer a variety of shipping methods for local orders, including standard, expedited, and overnight options. The cost of shipping will depend on the weight of your order and the chosen method.
  • You can find a detailed breakdown of shipping costs and estimated delivery times at checkout.
  • We offer free standard shipping for local orders over [N850,000].

International Orders:

  • We offer international shipping to a select number of countries. You can see a list of countries we ship to at checkout.
  • International shipping costs are based on weight and destination country. You will see the exact cost at checkout.
  • Please note that international shipping times can vary depending on the destination country and customs clearance procedures. We estimate international shipping to take between [5] and [14] business days.

Duties and Taxes:

  • You are responsible for any import taxes, customs duties, and fees levied by your country. These fees are separate from the shipping cost and are charged once the shipment reaches your country.
  • For more information on customs and duties, please contact your local customs office.

Tracking:

  • You will receive a shipping confirmation email with a tracking number once your order has shipped.
  • You can use the tracking number to check the status of your delivery on the carrier's website.

Delivery:

  • We are not liable for any delays in delivery caused by unforeseen circumstances or customs clearance procedures.
  • If you have any questions about your order or its delivery, please contact us at urbanluxeclo@gmail.com or @urbanluxeclo_ on Instagram

Please note: This policy is subject to change without notice.

By placing an order, you agree to be bound by the terms and conditions of this shipping policy.