Frequently Asked Questions
What is ÜL Clo?
ÜL Clo is a contemporary fashion retail brand based in Lagos, Nigeria, offering a curated selection of clothing, footwear, bags and accessories to a global clientele.
Beyond fashion retail, ÜL Clo explores personal style through curated outfit inspiration and editorial styling featured in our lookbooks, helping customers discover new ways to wear and express themselves.
How can I place an order if online checkout is temporarily unavailable?
If online checkout is temporarily unavailable, you can order through WhatsApp using the Chat to Order button on our website.
Send us the product link or product image, preferred size and quantity. Our team will guide you through placing your order.
What is the difference between Ready-to-Deliver and Sourced items?
Ready-to-Deliver items are already available for dispatch within the stated delivery estimates.
Sourced items are procured specifically after your order has been placed and payment confirmed. Sourced orders have a delivery timeframe of approximately 21 business days.
Can I purchase multiple sourced items in one order?
Yes. You can order multiple sourced items in one purchase. All sourced items in your order will be procured after payment confirmation, with delivery completed within the stipulated 21-business-day timeframe. This timeframe excludes weekends and public holidays.
Can I request an item that is not listed on the website?
Yes. If you’re looking for a particular item that isn’t currently featured on our website, contact our team with the product name, reference or image. We’ll review your request and let you know if it can be sourced.
How do I choose the right size?
Please refer to the size guide and measurements provided on each product page before placing your order. If you’re unsure about sizing or need additional measurements, contact our team for assistance before completing your purchase.
Can I change or cancel my order after checkout?
Please contact our customer support team as soon as possible if you need to change or cancel an order.
- Ready-to-Deliver items: Cancellation requests can be accommodated before dispatch.
- Sourced items: Cancellation requests can be accommodated before procurement begins.
Once an order has been dispatched or sourcing has commenced, changes or cancellations may no longer be possible. All requests remain subject to applicable consumer protection rights.
How will I know my order is confirmed?
Once your payment has been successfully confirmed, you will receive an order confirmation through the contact details provided at checkout.
Can I track my order?
Where tracking is available, the relevant tracking information will be shared with you after your order has been dispatched.
Which countries does ÜL Clo deliver to?
ÜL Clo ships to all countries listed in our website’s country selector, but our delivery destinations are not limited to this list. If your country is not listed, tap Chat to Order on our website to confirm shipping availability.
How much does international shipping cost?
International shipping costs depend on your destination, parcel size and selected courier. Our team will confirm the shipping cost before your order is finalised.
Are customs duties and import taxes included in international orders?
Customs duties, import taxes and other charges imposed by the destination country are not included in our product or shipping prices. These charges, where applicable, are the customer’s responsibility.
How long does international delivery take?
International delivery typically takes 5–7 working days, depending on your destination and customs clearance.
Can I pay for my order from outside Nigeria?
Yes. You can check out directly on our website, where prices are automatically displayed and charged in your local currency where supported.
If you’re unable to complete checkout, contact us on WhatsApp using the Chat to Order button. Our team will assist you with an available alternative payment method.
Will my item look exactly like the product images?
Yes. What you see in the product images and description is what you should expect to receive. Please review all images and product details carefully before placing your order.